Privacy policy

1. Information We Collect

We may collect the following types of personal information:

a. Information you provide directly

• Parent/guardian name

• Email address

• Phone number

• Child’s name

• Child’s age

• Message details or questions

• Trial class booking details

• Any information you submit through our forms (waitlist, contact, booking)

b. Information collected automatically

• IP address

• Browser type

• Device information

• Cookies and usage analytics (if enabled, such as Google Analytics)

We do not intentionally collect sensitive personal information unless required for safety or legal reasons.

2. How We Use Your Information

We use your personal information for the following purposes:

• To respond to inquiries or contact form messages

• To manage and schedule trial classes

• To communicate updates about classes, programs, and events

• To provide information about DreamLab services

• To improve our website and user experience

• To ensure safety and proper class management

• To comply with Japanese laws and regulations

We will never sell your data to third parties.

3. Sharing of Personal Information

We may share your information only in the following situations:

• With service providers that help operate our website or booking system

• When required by law or government authorities

• To protect the safety, rights, or property of Dream Lab or its students

We do not share your personal data with advertisers or third-party marketers.

4. Data Storage & Security

We take reasonable steps to protect your personal information from unauthorized access, loss, misuse, or alteration.

Measures include:

• Secure servers and encrypted communication (HTTPS)

• Limited internal access to personal information

• Safe data handling procedures for booking and communication

However, no method of transmission over the internet is 100% secure.

5. Your Rights (Under Japanese APPI)

Under Japanese law, you have the right to:

• Request disclosure of your personal information

• Request correction or deletion of inaccurate information

• Request the suspension of use or sharing of your data

• Ask how your information is stored and handled

• Withdraw consent at any time

To exercise these rights, contact us at:
hello@dreamlab.school

We will respond as required by APPI regulations.

6. Retention of Personal Information

We retain personal information only for as long as necessary to:

• Provide our services

• Fulfill booking or communication needs

• Comply with legal obligations

Data no longer needed will be securely deleted.

7. Cookies & Website Analytics

Our website may use cookies or analytics tools (such as Google Analytics) to improve the user experience.

Cookies help us understand:

• How visitors use our site

• Which pages are most helpful

• How to improve navigation and content

You can disable cookies through your browser settings.

8. Communications

When you register for a free trial or provide your contact details, DreamLab may send you emails related to our programs, trial classes, events, and school updates.

You may unsubscribe from these communications at any time by clicking the unsubscribe link in our emails or by contacting us directly.

9. Photo & Video Usage (Media Consent)

From the first lesson (including free trial sessions), Dream Lab may take photos or videos during classes for educational, communication, and marketing purposes (including our website, social media, printed materials, and presentations).

Consent for the use of images and videos is requested from each parent or legal guardian in advance.

If a parent or legal guardian does not provide consent, Dream Lab will ensure that the child’s face is not identifiable. This may include blurring the child’s face or ensuring the child is not clearly visible in any published material.

Dream Lab will never associate a child’s full name with any image or video.

Consent may be withdrawn at any time by contacting us at hello@dreamlab.school. Upon withdrawal, Dream Lab will stop using the images in future materials.

8. Links to External Websites

We may update this Privacy Policy from time to time.
The latest version will always be posted on this page with the updated date.

9. Updates to This Privacy Policy

If you access Draftr from outside your country, your information may be transferred to and processed in other jurisdictions where our servers or service providers are located.
We ensure all transfers comply with applicable data protection laws.

10. Contact Us

If you have any questions or requests about this Privacy Policy, please contact us:

📧 Email: hello@dreamlab.school

We are happy to assist you.